Effective Date: January, 2025

Overview

At SUNSET GLOW LLC, we strive to provide high-quality products and excellent customer service. This policy outlines our terms for returns, refunds, and exchanges. By placing an order with us, you agree to the terms described below. Please read the policy carefully before making a purchase.

1. Order Confirmation and Product Descriptions

1.1 Once your order is placed and payment is confirmed, the order is considered final. You agree to purchase the products as described, and orders cannot be canceled without prior authorization from us.

1.2 We make every effort to ensure that all product descriptions, prices, and specifications are accurate. However, changes in market conditions or errors in the system may cause discrepancies. In such cases, we will notify you promptly.

2. Return and Refund Policy

2.1 Authorized Returns: Returns or refunds will not be accepted without prior authorization. You must contact us to request a return or refund.

2.2 Quality Issues: If the item you received is defective or not as described, please contact us within 7 days of receiving your order to request a return or refund. We will assess the situation and issue a refund or replacement as appropriate.

2.3 Eligibility for Return: To be eligible for a return, the item must be unused, unopened, and in its original packaging. Please note that you, the customer, are responsible for any return shipping costs.

2.4 Processing Refunds: Once your return is authorized and processed, refunds will be issued within 7-15 business days, depending on the payment method used for the purchase.

3. Non-Quality Returns

3.1 Change of Mind: We do not accept returns or provide refunds for items where the customer has changed their mind, or the product does not meet personal preferences.

3.2 Rejection of Requests: Any return request that does not meet the conditions listed here (e.g., change of mind, opened or used products) will be rejected.

4. Special Circumstances

4.1 Damaged or Lost in Transit: If your product is damaged or lost in transit, please notify us within 3 business days of receiving the product. You will need to provide supporting evidence such as photos of the damage. Each case will be handled individually.

5. Delivery Time

5.1 Shipping Time: Our products generally take 21 to 30 days for delivery, depending on product availability and the shipping destination.

5.2 Delays: Delivery times may occasionally be delayed due to factors beyond our control. We will inform you promptly if there are any significant changes to the delivery schedule.

6. Legal Notice

6.1 Governing Law: All transactions made with us are governed by applicable laws. Any disputes will be resolved under the jurisdiction of the courts where our company is located.

6.2 Policy Updates: We reserve the right to change or update these terms at any time. Any changes will be posted on our website and will become effective immediately upon posting.

Important Reminder:

Please ensure that you have reviewed all product details before placing an order. All sales are final once the order is confirmed, and returns or refunds will only be considered if there is a defect or error in the product description.

Contact Us

If you have any questions about our Refund and Returns Policy or need assistance, please contact us at:

  • Customer Support Email: service@sunsetgw.com
  • Phone: +1 (781) 537-7038
  • Company Name: SUNSET GLOW LLC
  • Company Address: 5 AMHURST AVE, SOMERDALE, NJ 08083
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