Effective Date: January, 2025

Overview

At SUNSET GLOW LLC, we strive to ensure that your orders are shipped promptly and securely. Please review the following shipping information carefully. By placing an order with us, you agree to the terms described in this policy.

1. Shipping Options and Costs

1.1 Standard Shipping

  • Cost: $4.99 per order.
  • Free Standard Shipping: Orders of $53 or more qualify for free standard shipping.
  • Delivery Time: Typically 02-14 business days after shipment.

1.2 Express Shipping

  • Cost: The shipping cost for express shipping is calculated based on the destination and package weight and will be displayed at checkout.
  • Delivery Time: Delivery times for express shipping vary by destination.

2. Shipping Time and Processing

2.1 Order Processing Time

  • Orders are typically processed and shipped within 48 hours after payment confirmation.
  • In rare cases, shipping may be delayed. We will update the status on the website or notify you via email about any delays.

2.2 Shipping to Global Locations

  • We currently support shipping to most countries globally.
  • Please ensure that you provide a complete and accurate delivery address when placing your order. Once shipped, the delivery address cannot be changed.

3. Delivery Address

3.1 Incomplete or Incorrect Address

  • If a package is returned to us due to an incorrect or incomplete address, we will contact you to update the address and arrange for reshipment.
  • Additional shipping charges will apply for reshipment.

3.2 Address Accuracy

  • Please double-check your shipping address for completeness and accuracy to avoid delivery issues.

4. Estimated Shipping Time

4.1 Delivery Timeframes

  • Delivery times for standard shipping typically range from 21-30 business days after the shipment is made.
  • Express shipping delivery times are dependent on the destination and are calculated during checkout.

4.2 Free Shipping Policy

  • Free standard shipping is only available for orders of $53 or more.
  • Free shipping applies only to orders shipped to China, Japan, and India.

5. Customs Duties and Import Taxes

5.1 Customs Duties

  • We cover the customs duties for the destination country/region of the order. This means that the cost of shipping includes all import taxes and duties. However, customers may still be required to pay for any additional fees imposed by local authorities.

5.2 International Shipping Costs

  • International shipping costs, taxes, and duties may vary. These fees will be calculated and displayed at checkout for customers based in countries other than the United States.

6. Shipping Restrictions

6.1 Geographical Restrictions

  • We reserve the right to refuse shipping to certain locations based on regulatory constraints or shipping limitations. We will notify you if this applies to your order.

6.2 Customs Issues

  • For international orders, please note that any customs issues that cause delays or problems in shipment are the responsibility of the customer. We are not liable for any issues caused by customs delays.

7. Order Modifications

7.1 Once Shipped

  • Once an order is shipped, it cannot be modified. Please double-check your order and delivery address before confirming your purchase.

7.2 Returns and Refunds

  • For information about returning an order or requesting a refund, please refer to our Refund and Returns Policy for more details.

8. Contact Us

If you have any questions regarding our shipping policy or need assistance with your order, please contact us at:

  • Customer Support Email: service@sunsetgw.com
  • Phone: +1 (781) 537-7038
  • Company Address: 5 AMHURST AVE, SOMERDALE, NJ 08083