At SUNSET GLOW LLC, we are committed to providing our customers with quality products and excellent service. Please read the following Refund and Returns Policy carefully. By placing an order on our website, you agree to the following terms and conditions:
1. Order Confirmation & Product Descriptions
1.1 Order Confirmation: Once your order is placed and payment is confirmed, it is considered final, and you agree to purchase the product(s). Orders cannot be canceled without prior authorization.
1.2 Product Descriptions: We strive to ensure that all product descriptions, prices, and specifications are accurate; however, they may be subject to change due to market fluctuations or errors.
2. Return and Refund Policy
2.1 Authorization Required: No returns or refunds will be accepted without prior authorization. Please contact us within the specified time frame to request authorization for returns or refunds.
2.2 Quality Issues: If your item has a defect, is damaged, or does not match the description, please contact us within 7 days of receiving the product to request a return or refund.
2.3 Return Conditions: Items eligible for return must be unused, unopened, and in their original packaging. The customer is responsible for return shipping costs.
2.4 Refund Processing: Once the return is approved, refunds will be processed within 7-15 business days, depending on the payment method and platform.
3. Non-Quality Returns
3.1 Change of Mind: No returns or refunds are allowed if the product is returned due to a change of mind or if the product does not meet personal preferences.
3.2 Return Conditions: We reserve the right to reject any return request that does not meet the conditions stated in these terms, such as unauthorized returns or used/opened items.
4. Special Circumstances
4.1 Damaged or Lost Products: In cases where products are damaged or lost during transit, you must notify us within 3 business days of receiving the item and provide supporting evidence (e.g., photos or a description of the damage). We will handle such cases on a case-by-case basis.
5. Delivery Time
5.1 Estimated Delivery Time: Our products typically require 21 to 30 days for delivery, depending on the product type, stock availability, and delivery location.
5.2 Delivery Delays: Delivery times may be delayed due to unforeseen circumstances. If this happens, we will notify you promptly and provide updated delivery information.
6. Legal Notice
6.1 Applicable Laws: All transactions are governed by applicable laws. In the event of a dispute, you agree that the matter will be resolved under the jurisdiction of the courts where the company is located.
6.2 Modification of Terms: We reserve the right to modify these terms and conditions at any time. Any changes will be posted on our website and will be effective immediately upon publication.
7. Your Rights Under Data Protection Laws (For European Residents)
7.1 Data Access & Rights: If you are a resident of the European Economic Area (EEA), you have the right to access your personal data, request corrections or updates, or request deletion of your data, as well as other rights in accordance with the GDPR. For more details on how we process your personal data, please review our [Privacy Policy].
7.2 Payment Processing: Please note that Stripe, our payment processor, handles your payment data. You can review their privacy practices at Stripe’s Privacy Policy. We do not store or manage your payment information directly.
8. Contact Us
For any questions or to request a return or refund, please contact us at:
Customer Support Email: service@sunsetgw.com
Phone: +1 (781) 537-7038
Company Name: SUNSET GLOW LLC
Company Address: 5 AMHURST AVE, SOMERDALE, NJ 08083